25+ Years of Experience
Across contact center technologies.
GECX, Customized for your business.
Google Cloud certified team
- Cloud Digital Leader
- Associate Data Practitioner
- Professional Data Engineer
- Generative AI Leader
Over 25 years of experience in contact center technologies.
ExperaCX brings deep experience across contact center design, implementation, migration, integration, reporting, and ongoing support.
We have worked with Avaya, Cisco, Genesys, NICE, Calabrio, and ServiceNow, providing contact center services across these platforms.
How we help implement GECX
Plan
We review customer journeys, service goals, current systems, and data readiness.
Shape the experience
We define the right GECX or Dialogflow CX scope, integrations, and human handoffs.
Test, launch, and improve
We validate the experience with your team, launch it, and implement improvements.
ExperaCX Domain Expertise
We shape customer experience around the questions, teams, and journeys that matter in your industry.
Questions about GECX?
What is GECX?
Google Cloud’s Gemini Enterprise for Customer Experience brings customer-facing shopping, search, and service experiences together. Capabilities and availability depend on your requirements and region. Read Google Cloud’s overview.
How does Dialogflow CX fit with GECX?
Google describes CX Agent Studio as the evolution of Dialogflow CX. Existing flows may be reused in some designs, so we assess your current setup before recommending a path. Read the CX Agent Studio documentation.
Can you bring data from our current contact center?
We can assess and plan the import of data you approve, subject to access, compatibility, retention, privacy, and security requirements.
Contact Us
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